Conditions of Use

Hours of Business Customer Service:
Monday through Friday 8:00 a.m. to 5:00 p.m. PST
Phone number: 818 795 5843
E-mail: Available 24 hours a day
sales2@heybabyofcalifornia.com


By submitting your order, you are agreeing to allow HeyBaby of California to process the payment information you provide in exchange for the merchandise selected. The charge will appear on your statement as 'HeyBaby of California'.

Errors and Omissions
While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify HeyBaby of California within 72 business hours of the receipt of your package. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify HeyBaby of California of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.

While it is a rare occurrence, accidents can happen. In the even that you have received the incorrect merchandise, we will gladly cover all shipping costs incurred correcting the mistake. HeyBaby of California must be notified within 72 hours of the receipt of your package in order for us to handle this problem in a timely manner.

Changing or Canceling an Order
All orders are submitted for processing the same day as the order is received. Since we do our best to ship all orders as quickly as possible, we do ask that any cancellations or changes be made within the same day of placing your order. We will honor your request whenever possible, however, if your request is made after your merchandise has already been shipped you will be responsible for the cost of returning any unwanted items to us.

If the item you have ordered is from a production line orders can only be canceled before the fabric is cut. Once the production process has begun it cannot be canceled or modified.

Orders canceled after they have been packaged, but have not yet shipped, will incur a 25% re-stocking fee. Production items canceled while in process will incur a 25% re-stocking fee. Any unclaimed or refused packages are subject to a 25% re-stocking fee. In the event you would like the package re-shipped to you, standard shipping fees, plus a 5% re-packaging fee, will apply. Shipping charges are not refundable under any circumstances.

Published Prices
Prices are subject to change without prior notice.

Ordering
Orders may be placed over the telephone, faxed, mailed or e-mailed into the Customer Service Department. Phone orders must be followed up with a hard copy confirming P.O. Any questions, call Customer Service.

Liability
HeyBaby of California.com is not responsible for any product used incorrectly or with the wrong application.

Fraud Policies
HeyBaby of California does not tolerate fraudulent behavior under any circumstances. Any charge backs/disputes to credit cards or PayPal, without communicating with us first, are treated as fraudulent and will be reported to the proper authorities for investigation and prosecution. HeyBaby of California will give all information provided during checkout as well as the IP address for the computer that was used to submit the order. HeyBaby of California will also participate in the prosecution of such fraud in any way requested or required to obtain a successful conviction.

You will also be responsible for reimbursing HeyBaby of California for any and all fees incurred as a result of such charge backs and/or disputes. These fees will be the maximum allowed by law.

SHIPPING OVERVIEW
You can expect most items to ship within 2-6 business days via the UPS Ground. If you need you order quicker, consider on the express means of shipping. Express options are available on all orders. However, if an item is custom sewn, the time between ordering and shipping can delay it by 7 - 10 days, depending on the complexity of the order and how many additional custom orders are ahead of your order. This case is so rare though, you will probably never experience it. We get out orders out the same day in 99% or all orders.

Please let us know of any special needs (such as delivery deadlines for special events) by adding comments to your order as you check out. We will do our best to accommodate them. Orders that contain multiple lines are subject to the most extended time frame displayed.

DOMESTIC SHIPMENTS: The preferred shipping method for packages traveling within the United States and its territories are either UPS Ground or 3 day Air as we have found they tend to provide the best service for the lowest price. By default, any domestic order that qualifies for free shipping will travel via UPS Ground for Domestic orders. Faster methods are available upon request, but are not eligible for our free shipping promotions.

INTERNATIONAL SHIPMENTS: The preferred shipping method for international packages is UPS Worldwide Express as we have found it tends to provide the best service for the lowest price. It is the only international postal method that can be tracked and is the only one that HeyBaby of California will guarantee delivery. USPS Global Priority is also available to you but HeyBaby of California does not guarantee delivery for USPS Global Priority shipments. We will always do our best to ensure each package is delivered timely, but are unable to warranty against shipping issues for any method lower than USPS Global Express. By default, any international order that qualifies for our Free Shipping promotion will travel via USPS Global Priority unless otherwise requested. USPS Global Express and UPS International, while available, are not eligible for our free shipping promotions.

RUSSIAN SHIPMENTS: HeyBaby of California has changed the way packages to Russia. Recently a lot of fraud cases have been coming from Russia and HeyBaby of California is doing the best it can to must be handled. As a result of these procedural changes, customers based in Russia may have the delivery of your packages delayed.

RETURN/EXCHANGE OVERVIEW
All requests for a refund must be made within 10 days of the receipt of your order. Any request beyond 10 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of delivery will be accepted. A package is considered delivered once the first attempt is made. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package.

All packages sent to HeyBaby of California for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.

Shipping charges are not refundable under any circumstances.

Returns and exchanges with a merchandise will be subject to a 15% re-stocking fee.
Clearance or Closeout merchandise is eligible for exchange or merchandise credit only.

Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is considered a seasonal purchase and is not eligible for return or exchange. Any holiday specific items, such as Santa Suits and Holiday Expressions, are not eligible for return or exchange.

All labels and/or descriptive tags must remain attached to the garment(s) in order to qualify for a refund or exchange. Any garment that has had the labels and/or descriptive tags removed will not be eligible for a refund or exchange under any circumstances.

Due to health codes and concerns, items including but not limited to Panties, Swimwear, Hosiery and Teddies/Bodysuits are unable to be returned or exchanged once they have been tried on. It is critical that this is understood and that such items are only to be tried on while wearing undergarments. All Hosiery must remain in it's sealed package in order to be eligible for return or exchange. Any such item(s) that are sent for return/exchange that show any signs of wear will be immediately returned to you at your expense.

Please be sure to wear footwear only on carpeting until you are sure they fit. Any footwear returned to us with obvious signs of wear are not eligible for refund or exchange and will be sent back to you at your expense.

Custom orders or special request items cannot be returned or exchanged for any reason.

While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify HeyBaby of California within 72 business hours of the receipt of your package. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify HeyBaby of California of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.

While it is a rare occurrence, accidents can happen. In the even that you have received the incorrect merchandise, we will gladly cover all shipping costs incurred correcting the mistake. HeyBaby of California must be notified within 72 hours of the receipt of your package in order for us to handle this problem in a timely manner.

Please email our Support Center in the Contact Us menu item (under INFORMATION) for more information on how returns and exchanges are processed.

PRIVACY AND SECURITY
HeyBaby of California takes internet security very seriously and are doing everything we can to keep our customers trust that we are doing everything to keep your information away from harmful people. One of these Methods is an SSL (secure socket layer) and is the standard encryption used on the web today. We at HeyBaby of California also use 128-bit encrypted SSL to secure your information. Users can see if a page is secure by looking at the bottom right side of the browser. If there is a closed lock or a solid key, then the page is secure and you can feel comfortable providing us with your valuable data. If there for any reason is not a secure connection at "checkout", PLEASE do not fill in the form and notify us immediately by completing the Contact Us form above!You can also see our SSL certificate at the bottom of every page. Click on the Starfield Secured logo to see our certification.

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