Shipping & Returns

You can expect most items to ship within 2-6 business days via the UPS Ground. If you need you order quicker, consider on the express means of shipping. Express options are available on all orders. However, if an item is custom sewn, the time between ordering and shipping can delay it by 7 - 10 days, depending on the complexity of the order and how many additional custom orders are ahead of your order. This case is so rare though, you will probably never experience it. We get out orders out the same day in 99% or all orders.

Please let us know of any special needs (such as delivery deadlines for special events) by adding comments to your order as you check out. We will do our best to accommodate them. Orders that contain multiple lines are subject to the most extended time frame displayed.

Domestic Shipments: The preferred shipping method for packages traveling within the United States and its territories are either UPS Ground or 3 day Air as we have found they tend to provide the best service for the lowest price. By default, any domestic order that qualifies for free shipping will travel via UPS Ground for Domestic orders. Faster methods are available upon request, but are not eligible for our free shipping promotions.

International Shipments: The preferred shipping method for international packages is UPS Worldwide Express as we have found it tends to provide the best service for the lowest price. It is the only international postal method that can be tracked and is the only one that HeyBaby of California will guarantee delivery. USPS Global Priority is also available to you but HeyBaby of California does not guarantee delivery for USPS Global Priority shipments. We will always do our best to ensure each package is delivered timely, but are unable to warranty against shipping issues for any method lower than USPS Global Express. By default, any international order that qualifies for our Free Shipping promotion will travel via USPS Global Priority unless otherwise requested. USPS Global Express and UPS International, while available, are not eligible for our free shipping promotions.

Russian Shipments: HeyBaby of California has changed the way we ship packages to Russia. Recently a lot of fraud cases have been coming from Russia and HeyBaby of California is doing the best it can to must be handled. As a result of these procedural changes, customers based in Russia may have the delivery of your packages delayed.

Due to the nature of clothing sold by HeyBaby of California, no refunds will be given for any reason. Please read the below policies for merchandise exchanges.

All requests for a exchange or merchandise credit must be made within 10 days of the receipt of your order. Any request beyond 10 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of delivery will be accepted. A package is considered delivered once the first attempt is made. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package.

All packages sent to HeyBaby of California for credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.

Shipping charges are not refundable under any circumstances.

Returns and exchanges with a merchandise will be subject to a 15% re-stocking fee.
Clearance or Closeout merchandise is eligible for exchange or merchandise credit only.

Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is considered a seasonal purchase and is not eligible for return or exchange. Any holiday specific items, such as Santa Suits and Holiday Expressions, are not eligible for return or exchange.

All labels and/or descriptive tags must remain attached to the garment(s) in order to qualify for a refund or exchange. Any garment that has had the labels and/or descriptive tags removed will not be eligible for a refund or exchange under any circumstances.

Due to health codes and concerns, items including but not limited to Panties, Swimwear, Hosiery and Teddies/Bodysuits are unable to be returned or exchanged once they have been tried on. It is critical that this is understood and that such items are only to be tried on while wearing undergarments. All Hosiery must remain in it's sealed package in order to be eligible for return or exchange. Any such item(s) that are sent for return/exchange that show any signs of wear will be immediately returned to you at your expense.

Please be sure to wear footwear only on carpeting until you are sure they fit. Any footwear returned to us with obvious signs of wear are not eligible for refund or exchange and will be sent back to you at your expense.

Custom orders or special request items cannot be returned or exchanged for any reason.

While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify HeyBaby of California within 72 business hours of the receipt of your package. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify HeyBaby of California of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.

While it is a rare occurrence, accidents can happen. In the even that you have received the incorrect merchandise, we will gladly cover all shipping costs incurred correcting the mistake. HeyBaby of California must be notified within 72 hours of the receipt of your package in order for us to handle this problem in a timely manner.

Please email our Support Center in the Contact Us menu item (under INFORMATION)for more information on how returns and exchanges are processed.

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